Privacy Policy for TiffinEZ Delivery Partner App

Introduction

Welcome to TiffinEZ Delivery Partner App ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of customers whose orders you deliver. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application as a delivery partner.

By using the TiffinEZ Delivery Partner App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

• Phone Number: Collected during registration for authentication via Firebase Authentication
• Name: Your name for identification and customer communication
• Email Address: (If provided) for important communications

1.2 Employment/Partnership Information

• Delivery Partner ID: Unique identifier assigned to you
• Tiffin Service Assignment: The tiffin service(s) you are assigned to work with
• Work Status: Active or inactive status

1.3 Order and Delivery Information

• Assigned Orders: Details of orders assigned to you for delivery
• Delivery Addresses: Customer addresses with GPS coordinates for navigation
• Order Status Updates: Delivery status changes you make (assigned, delivered, etc.)
• Delivery History: Record of all deliveries you have completed

1.4 Customer Information (For Delivery Purposes Only)

• Customer Names: Names of customers receiving orders
• Customer Phone Numbers: Contact information for delivery coordination
• Delivery Locations: Full addresses and GPS coordinates (latitude/longitude)
• Order Details: Number of tiffins, meal type, delivery preferences

1.5 Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: Features accessed, time spent in app
• Log Data: IP address, timestamps, error logs, crash reports

1.6 Location Information (If Implemented)

• Real-time Location: GPS location during delivery hours (only if tracking feature is enabled)
• Route Information: Delivery routes and navigation data

2. How We Collect Information

We collect information through:

• Direct Input: Information you provide during registration and app usage
• Firebase Authentication: Phone number verification and secure authentication
• Order Assignment System: Automated assignment of delivery orders
• Manual Updates: Order status updates you make through the app
• Device Sensors: Location data (only if tracking is enabled)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Authenticate and verify your identity as a delivery partner
• Assign delivery orders to you
• Provide customer contact information for delivery coordination
• Display delivery addresses and navigation details
• Track order completion and delivery history
• Facilitate communication between you, customers, and tiffin services

3.2 Order Management

• Monitor order status and delivery progress
• Generate delivery reports for tiffin service owners
• Coordinate delivery schedules and workload distribution
• Resolve delivery issues and disputes

3.3 Performance and Analytics

• Track delivery completion rates and performance metrics
• Analyze delivery efficiency and patterns
• Improve order assignment algorithms
• Provide feedback to improve service quality

3.4 Communication

• Send order assignment notifications
• Provide important service updates and announcements
• Respond to your inquiries and support requests
• Communicate with tiffin service owners on your behalf

3.5 Legal Compliance

• Comply with applicable laws and labor regulations
• Maintain records for dispute resolution
• Protect against fraud and unauthorized access
• Enforce our Terms of Service and partner agreements

4. How We Share Your Information

4.1 Service Providers

• Firebase (Google): For authentication services
• Google Cloud Platform: For secure data storage and hosting
• Database Providers: For secure storage of delivery and order information

4.2 Tiffin Service Owners

• Your Identity: Name and phone number shared with tiffin service owners who employ/assign you
• Delivery Performance: Order completion status, delivery history, and performance metrics
• Availability Status: Whether you are active and available for deliveries

4.3 Customers

• Your Name: Shared with customers receiving deliveries from you
• Your Phone Number: Shared with customers so they can contact you for delivery coordination
• Delivery Status: Order status updates visible to customers

4.4 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• To investigate fraud or violations of our Terms of Service
• To comply with labor laws and tax regulations

4.5 Business Transfers

• In connection with a merger, acquisition, or sale of assets (you will be notified in advance)

5. Data Storage and Security

5.1 Storage Location

• Data is stored securely on Google Cloud Platform servers
• Database hosted on secure PostgreSQL servers with encryption
• Backup systems maintained for business continuity

5.2 Security Measures

• Encryption: Industry-standard SSL/TLS encryption for all data in transit
• Authentication: Firebase phone-based authentication with token security
• Access Controls: Role-based access controls limiting data visibility
• Regular Audits: Security assessments and vulnerability testing
• Secure APIs: Token-based authentication for all API endpoints

5.3 Data Retention

• Active Partnership: Data retained while you are an active delivery partner
• Delivery History: Retained for 3 years for performance tracking and dispute resolution
• Transaction Records: Retained for 7 years for accounting and legal compliance
• Account Deactivation: You may request deactivation at any time (contact support)
• Data Deletion: After account closure, personal data deleted within 90 days (except records required by law)

6. Your Rights and Choices

6.1 Access and Update

• View and update your profile information within the app
• Access your delivery history and performance records
• Review orders assigned to you

6.2 Account Management

• Update Name: Change your display name in app settings
• Update Contact: Modify your phone number (requires re-verification)
• Deactivate Account: Request temporary or permanent account deactivation
• Data Export: Request a copy of your personal data

6.3 Work Status Control

• Availability: Control your active/inactive status for order assignments
• Work Hours: Manage when you are available for deliveries (if feature is available)

6.4 Communication Preferences

• Push Notifications: Control notification settings in device settings
• Order Alerts: Cannot opt-out of essential order assignment notifications
• Marketing Communications: Opt-out of promotional messages

6.5 Location Control

• Location Tracking: Enable or disable location tracking in device settings (if feature is implemented)
• Background Location: Control whether app can access location in background

6.6 Data Deletion

• Request deletion of your personal data (subject to legal retention requirements) - Request Account Deletion
• Or contact info@tiffinez.in to initiate deletion request

7. Customer Data Protection

7.1 Your Responsibilities

As a delivery partner, you have access to customer information. You must:

• Use Data Only for Deliveries: Use customer information solely for completing assigned deliveries
• Maintain Confidentiality: Do not share customer information with unauthorized parties
• Respect Privacy: Do not use customer data for personal purposes or marketing
• Secure Devices: Keep your device secure to prevent unauthorized access to customer data

7.2 Data Minimization

• You only receive customer information necessary for completing deliveries
• Customer payment information is never shared with you
• Customer data is removed from your app after delivery completion (as per retention policy)

7.3 Prohibited Actions

You must NOT:

• Save customer addresses or contact information outside the app
• Contact customers for purposes other than delivery coordination
• Share customer information with third parties
• Use customer data for marketing or solicitation

Note: Violations may result in account termination and legal action.

8. Third-Party Services

Our app integrates with the following third-party services:

8.1 Firebase Authentication (Google)

• Purpose: Secure user authentication via phone number
• Privacy Policy: https://firebase.google.com/support/privacy

8.2 Google Cloud Platform

• Purpose: Secure data storage and application hosting
• Privacy Policy: https://cloud.google.com/terms/cloud-privacy-notice

8.3 Google Maps Platform (If Used)

• Purpose: Navigation and route planning for deliveries
• Privacy Policy: https://policies.google.com/privacy

These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

The TiffinEZ Delivery Partner App is intended for delivery partners aged 18 and above. We do not knowingly collect information from minors under 18. If you believe someone under 18 is using the app, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice when you open the app

The "Last Updated" date at the top indicates when changes were made. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Data Protection Rights

12.1 EU Users (GDPR Rights)

If you are in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

12.2 California Users (CCPA Rights)

If you are a California resident, you have the following rights:

• Right to Know: Know what personal information is collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do NOT sell your data)
• Right to Non-Discrimination: Not be discriminated against for exercising rights

12.3 India Users

In compliance with Indian labor and data protection laws:

• Right to access and correct your personal information
• Right to withdraw consent for data processing
• Right to request data deletion (subject to legal retention requirements)
• Right to file complaints with appropriate authorities

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

14. Dispute Resolution

If you have concerns about how we handle your data:

1. Contact us directly at info@tiffinez.in
2. We will investigate and respond within 30 days
3. If unresolved, you may file a complaint with your local data protection authority

For EU users: You have the right to lodge a complaint with your supervisory authority.

15. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: Processing is necessary to fulfill our partnership agreement with you
• Consent: You have given consent for specific processing activities
• Legal Obligation: Processing is required to comply with labor and tax laws
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, service quality)

16. Cookies and Tracking Technologies

The TiffinEZ Delivery Partner App uses minimal tracking technologies:

• Session Management: Temporary session tokens for authentication
• Analytics: Firebase Analytics to understand app usage and improve performance
• No Advertising: We do not use advertising or marketing cookies

17. Your Responsibilities Summary

As a delivery partner handling customer data, you must:

✅ DO:

• Use customer information only for completing deliveries
• Keep customer data confidential
• Secure your device with a passcode/biometric lock
• Report data breaches or security concerns immediately
• Follow all data protection guidelines in the partner agreement

❌ DON'T:

• Share customer information with anyone outside the delivery context
• Save customer addresses or phone numbers externally
• Contact customers for non-delivery purposes
• Use customer data for personal benefit or marketing

Summary for App Store Listings