Privacy Policy for TiffinEZ Owner App

Introduction

Welcome to TiffinEZ Owner App ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for managing your tiffin service business.

By using the TiffinEZ Owner App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

• Phone Number: Collected during registration for authentication via Firebase Authentication
• Name: Your business owner name for account identification
• Email Address: (If provided) for communication purposes

1.2 Business Information

• Tiffin Service Details: Business name, service area, operating hours
• Business Location: Address, GPS coordinates (latitude/longitude), city, state, postal code, and Google Maps Place ID
• Package Information: Meal plans, pricing, descriptions
• Menu Information: Daily menu items and meal descriptions
• Business Photos: Images of your tiffin service and food packages

1.3 Customer Management Data

• Customer Information: Names, phone numbers, and addresses of your customers
• Delivery Addresses: GPS coordinates and full addresses for delivery purposes
• Subscription Details: Package subscriptions, meal preferences, validity periods
• Order History: Order details, delivery status, timestamps

1.4 Financial Data

• Transaction Records: Purchase amounts, recharge history
• Sales Reports: Monthly sales summaries and analytics

1.5 Delivery Partner Information

• Partner Details: Names and phone numbers of delivery partners assigned to your service

1.6 Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: Features accessed, time spent in app
• Log Data: IP address, timestamps, error logs

2. How We Collect Information

We collect information through:

• Direct Input: Information you provide when registering and using the app
• Firebase Authentication: Phone number verification and user authentication
• Google Maps API: Location and address information
• Automated Technologies: Usage patterns and device information
• Photo Uploads: Images you upload through the app

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Authenticate and verify your identity
• Manage your tiffin service business operations
• Process and track orders
• Coordinate deliveries with delivery partners
• Manage customer subscriptions and packages

3.2 Communication

• Send important notifications about orders and service updates
• Provide customer support
• Respond to your inquiries

3.3 Analytics and Improvement

• Analyze usage patterns to improve app functionality
• Generate business insights and sales reports
• Enhance user experience

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service

4. How We Share Your Information

4.1 Service Providers

• Firebase (Google): For authentication services
• Google Cloud Platform: For secure data storage and hosting
• Google Maps: For location and mapping services

4.2 Business Operations

• With your delivery partners (only order and address information necessary for deliveries)
• With your customers (only your business information they need to access)

4.3 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

4.4 Business Transfers

• In connection with a merger, acquisition, or sale of assets (you will be notified)

5. Data Storage and Security

5.1 Storage Location

• Data is stored securely on Google Cloud Platform servers
• Images are stored in Google Cloud Storage
• Database hosted on secure PostgreSQL servers

5.2 Security Measures

• Industry-standard encryption for data transmission (HTTPS/TLS)
• Firebase Authentication for secure user access
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure API endpoints with token-based authentication

5.3 Data Retention

• Account information: Retained while your account is active
• Order history: Retained for 7 years for accounting purposes
• Images: Retained until you delete them or close your account
• Backup data: Maintained for disaster recovery purposes

6. Your Rights and Choices

6.1 Access and Update

• You can access and update your profile information within the app
• View your business details, packages, and order history at any time

6.2 Delete Information

• Delete uploaded images through the app interface
• Request deletion of specific customer records
• Close your account - Request Account Deletion or contact support

6.3 Data Portability

• Request a copy of your data in a structured format
• Export your customer and order information

6.4 Opt-Out Options

• Disable push notifications in device settings
• Manage communication preferences in app settings

7. Third-Party Services

Our app integrates with the following third-party services:

7.1 Firebase Authentication (Google)

• Purpose: User authentication via phone number
• Privacy Policy: https://firebase.google.com/support/privacy

7.2 Google Cloud Storage

• Purpose: Secure storage of business and package images
• Privacy Policy: https://cloud.google.com/terms/cloud-privacy-notice

7.3 Google Maps Platform

• Purpose: Location services and address validation
• Privacy Policy: https://policies.google.com/privacy

These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

The TiffinEZ Owner App is intended for business owners aged 18 and above. We do not knowingly collect information from children under 13 (or 16 in the EU). If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

The "Last Updated" date at the top indicates when changes were made. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Data Protection Rights (GDPR/CCPA)

If you are in the European Union or California, you have additional rights:

11.1 EU Users (GDPR Rights)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

11.2 California Users (CCPA Rights)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell)
• Right to deletion of personal information
• Right to non-discrimination for exercising rights

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

13. Dispute Resolution

If you have concerns about how we handle your data:

1. Contact us directly at info@tiffinez.in
2. We will investigate and respond within 30 days
3. If unresolved, you may file a complaint with your local data protection authority

14. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given clear consent for processing
• Contract: Processing is necessary to fulfill our service agreement
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

15. Cookies and Tracking

The TiffinEZ Owner App does not use cookies. We collect limited usage data through Firebase Analytics to improve app performance and user experience. You can opt-out of analytics in your device settings.

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